End User License Agreement (EULA)

1. Introduction

This End User License Agreement ("EULA") is a binding legal agreement between you ("Subscriber," "you," or "your") and SpoofProof USA, Inc., a Delaware corporation ("SpoofProof," "we," "us," or "our"). By creating an account, accessing our website, or using any SpoofProof service, you acknowledge that you have read, understood, and agree to be bound by this EULA, our Terms of Service, and our Privacy Policy.

2. License Grant

SpoofProof grants you a limited, non-exclusive, non-transferable, revocable license to use the SpoofProof service and any associated ringer utility software solely for your personal, lawful use. This license is for a single phone number per subscription unless otherwise specified in your plan.

3. Service Description

SpoofProof provides infrastructure-level call protection that intercepts and blocks robocall, spam, and spoofed-number calls before they reach your phone. SpoofProof is a network-based tool and solution that includes a mobile platform utility, installed on your device as a lightweight ringer utility. A utility is a specific type of app that enables another app or related system, in this case our network-based blocking and screening system, to function properly and effectively across mobile devices. We generally do not use the word "app" in our language, as that term is too general for what we provide. Detection and filtering happen within the telecom infrastructure, before a call is presented to your device. The ringer utility also serves as your phone's default dialer, enabling your phone to ring once a legitimate caller is passed through.

4. What We Guarantee

SpoofProof guarantees the blocking of automated robocall, spam, and spoofed-number calls that are delivered through automated dialing systems. This guarantee is backed by our money-back policy as described below.

5. What We Do Not Guarantee

No technology can prevent every unwanted call in every circumstance. Specifically, SpoofProof does not and cannot guarantee protection against:

• Individual manual dialers ("lone actors"): A person who manually dials your number from a phone, without the use of automated dialing systems, robocall platforms, or spoofing technology, is literally indistinguishable from any other legitimate caller. No call-blocking system in existence can identify a human being who picks up a phone and dials a number by hand with malicious intent. This is not a limitation unique to SpoofProof; it is a fundamental reality of how telephone networks operate.
• Calls that do not pass through our infrastructure: If your carrier routing is misconfigured or bypassed, calls that never reach our systems cannot be filtered.
• Calls from numbers you have previously approved or whitelisted.

We take your safety seriously even in situations we cannot directly prevent. Please visit our Scam Awareness & Safety Tips page for practical guidance on protecting yourself from all types of phone-based threats.

6. Money-Back Guarantee & Refund Policy

If robocall, spam, or spoofed-number calls that should have been blocked by our system reach your phone while your SpoofProof subscription is active and properly configured, you are entitled to a refund under the following terms:

1. Refund scope: Refunds are limited to one (1) month's subscription fee for the specific month in which the alleged breach occurred. No refunds will be issued for other months, and claims are not cumulative.
2. Filing deadline: You must submit your claim within fourteen (14) calendar days of the alleged breach.
3. Required documentation: You must submit your claim through our standard contact form and provide: the date and time of each call, the caller ID displayed, a description of the call, and any additional information SpoofProof reasonably requests to investigate.
4. Verification: SpoofProof reserves the sole right to investigate and verify all claims by cross-referencing your report against our system logs before issuing any refund.
5. Determination: SpoofProof's determination of whether a breach has occurred shall be final.

7. Volume & Usage Limitations

SpoofProof is designed for standard personal use. We reserve the right to limit service, apply surcharges, or require an upgraded plan for any subscriber whose usage volume exceeds our per-subscriber cost ceiling. Volume thresholds are defined at SpoofProof's sole discretion and may change. Any such limitations or surcharges are based solely on usage volume and no other criteria. SpoofProof will notify the subscriber before applying any surcharge or requiring a plan upgrade.

8. Restrictions

You may not:

• Reverse-engineer, decompile, disassemble, or otherwise attempt to discover the source code, algorithms, or methods of any SpoofProof system, software, or infrastructure.
• Distribute, sublicense, resell, or share your account or service with any third party.
• Use SpoofProof for any unlawful purpose or in any manner that could damage, disable, or impair our systems.
• Attempt to gain unauthorized access to any SpoofProof system, data, server, or network.
• Use the service to gather intelligence on our detection methods, filtering logic, or infrastructure architecture.
• Use the BackFire feature to deliver messages that constitute threats, harassment, or content that is illegal under applicable law.

9. Account Requirements

You must be at least eighteen (18) years of age to create a SpoofProof account. Individuals under eighteen may use the SpoofProof service, but a parent or legal guardian must be the account holder and is responsible for all account activity, billing, and compliance with this EULA.

10. Voice Recordings

By recording a greeting or BackFire clip through your SpoofProof account, you grant SpoofProof a limited license to store and play back that recording solely for the purpose of delivering the SpoofProof service. You represent that you are the person speaking in the recording or have authorization from the person speaking. SpoofProof will not use your voice recordings for any purpose other than service delivery.

11. Subscription & Auto-Renewal

SpoofProof subscriptions renew automatically at the end of each billing period (monthly or annually) unless you cancel before the renewal date. Annual subscribers will receive a reminder email thirty (30) days before renewal. Monthly subscribers will receive a reminder email five (5) business days before renewal. You may cancel at any time through your account dashboard.

12. Termination

We reserve the right to suspend or terminate your account at any time, at our sole discretion, for violation of this EULA, abuse of the service, or for any other reason we deem necessary to protect SpoofProof, our infrastructure, or other subscribers. You may terminate your account at any time by canceling your subscription and contacting us at spoofproofcontact@gmail.com.

13. Disclaimer of Warranty

EXCEPT FOR THE SPECIFIC MONEY-BACK GUARANTEE DESCRIBED IN SECTION 6, THE SPOOFPROOF SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPOOFPROOF SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OR INABILITY TO USE THE SERVICE. SPOOFPROOF'S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO SPOOFPROOF IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE ISSUANCE OF ANY REFUND DOES NOT CONSTITUTE AN ADMISSION OF NEGLIGENCE, LIABILITY, OR FAULT OF ANY KIND.

15. Governing Law

This EULA shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles.

16. Mandatory Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to this EULA or your use of SpoofProof shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. Arbitration shall take place in the State of Delaware. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. You and SpoofProof each waive the right to a trial by jury.

17. Class Action Waiver

YOU AND SPOOFPROOF AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

18. Modifications

SpoofProof may update this EULA at any time. Material changes will be communicated via email or through your account dashboard at least thirty (30) days before they take effect. Your continued use of the service after the effective date of any changes constitutes acceptance of the revised EULA.

19. Contact

For questions about this EULA, contact us at spoofproofcontact@gmail.com.